Refund and Returns Policy

Introduction

At Sapphonza International, we strive to ensure the satisfaction of our customers with our products and services. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the terms and conditions for returning products and obtaining refunds.

Returns

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

Timeframe for Returns

You have 30 calendar days from the date you received the item to initiate a return. After this period, we cannot offer you a refund or exchange.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at info@sapphonzainternational.com or call +91 99247 70700 to request a return authorization.
2. Once your return is authorized, we will provide you with instructions on how to send the item back to us.
3. Pack the item securely in its original packaging, including all parts, accessories, and documentation.
4. Ship the item to the address provided by our customer support team.

Refunds

Eligibility for Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Timeframe for Refunds

Refunds will be processed within 7-10 business days after we receive and inspect your returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

Partial Refunds

In certain situations, only partial refunds may be granted:

• Items with obvious signs of use.
• Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery.

Exchanges

Defective or Damaged Items

We only replace items if they are defective or damaged. If you receive a defective or damaged item, please contact our customer support team at info@sapphonzainternational.com within 7 days of receiving the item to request an exchange.

Exchange Process

To exchange an item, please follow the same steps outlined in the Return Process section. Once we receive and inspect the defective or damaged item, we will send you a replacement at no additional cost.

Shipping Costs

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchange Shipping Costs

For exchanges due to defective or damaged items, we will cover the shipping costs for sending the replacement item to you.

Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

• Perishable goods (e.g., food, flowers).
• Custom or personalized items.
• Downloadable software or digital products.
• Gift cards.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

• Email: info@sapphonzainternational.com
• Phone: +91 99247 70700
• Address: Rajkot, Guj, Ind.

Thank you for choosing Sapphonza International. We value your business and are committed to providing you with high-quality products and exceptional customer service.