Support Policy

Introduction

Welcome to Sapphonza International. We are dedicated to providing you with the best possible service and support for all your import-export needs. This Support Policy outlines the terms and conditions for accessing our support services.

Scope of Support

General Support

Sapphonza International offers support for the following:

• Product inquiries and information
• Order processing and tracking
• Shipping and delivery issues
• Billing and payment questions
• Account management and updates

Technical Support

We provide technical support for:

• Navigating our website
• Using our online services and tools
• Troubleshooting common issues related to our products and services

Support Channels

Email Support

You can reach our support team via email at [support@sapphonzainternational.com]. Our team will respond to your inquiries within 24-48 hours during business days.

Phone Support

For immediate assistance, you can call our support hotline at [+1-800-123-4567]. Our phone support is available Monday to Friday, from 9:00 AM to 6:00 PM (IST).

Live Chat

Our live chat support is available on our website during business hours. Click on the chat icon at the bottom right corner of our site to start a conversation with one of our representatives.

Support Portal

Support Portal at support@sapphonzainternational.com for a comprehensive knowledge base, FAQs, and troubleshooting guides.

Response Time

We strive to respond to all support inquiries as quickly as possible. Our typical response times are as follows:

• Email Support: 24-48 hours
• Phone Support: Immediate during business hours
• Live Chat: Immediate during business hours

Escalation Process

If your issue is not resolved to your satisfaction, you can escalate your case by requesting to speak with a supervisor or manager. Please provide your case number and a detailed description of your issue for a faster resolution.

Support Limitations

While we aim to assist with all inquiries, our support team may not be able to provide assistance with:

• Issues unrelated to our products or services
• Third-party products or services not provided by Sapphonza International
• Custom or modified products beyond the standard offerings

Customer Responsibilities

To ensure effective support, we kindly ask our customers to:

• Provide accurate and detailed information about their inquiries or issues
• Follow troubleshooting steps and guidelines provided by our support team
• Respect our support staff and communicate in a courteous manner

Changes to This Support Policy

Sapphonza International may update this Support Policy from time to time to reflect changes in our services or customer feedback. We will notify you of any significant changes by posting the new policy on our website. You are advised to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about our Support Policy, please contact us at:

• Email: info@sapphonzainternational.com
• Phone: +91 99247 70700
• Address: Rajkot, Guj, IND. 

Thank you for choosing Sapphonza International. We look forward to assisting you with all your import-export needs.